Conflict Resolution
conflict resolutionResolve workplace conflict
No one likes conflict, but managers know that conflict is an inevitable fact of life in the workplace. The ability to prevent, manage and resolve workplace conflict is a core competency for all employees.

In our highly engaging workshop two common myths about conflict - that it is bad and that fighting is the best way to deal with it - are explored through a game and interactive discussion.

Identify conflict styles
Using our
Dealing with Conflict instrument, participants identify their conflict style profiles. The pros and cons of the five styles are discussed using two criteria, the importance of outcome and relationship, to make strategic conflict management choices.

"It is estimated that 30% of a manager’s time is spent dealing with conflict, and that Fortune 500 company executives are involved in litigation related activity 20% of their time. Turnover costs are anywhere between 75% and 150% of an employee's annual salary."
- John Ford
Workplace Conflict Management Services
Active listening and interest-based negotiation are introduced as key conflict resolution skills and practiced in role-plays. A three-step approach for dealing with interpersonal conflict is presented and examined in depth. Each participant gets a chance to practice an opening statement, work towards resolution, and participate in an action planning exercise.

Following the training, participants will be able to:
  • Define conflict and strategic options available for dealing with conflict
  • Classify the five conflict styles and demonstrate self-awareness of their personal conflict style profile
  • Describe active listening skills and demonstrate effective active listening
  • Describe and demonstrate effective interest-based negotiation skills
  • Make a request (invitation) to have a difficult conversation
  • Describe the ideal venue for a difficult conversation
  • Start and conclude a difficult conversation in a way that increases the probability of reaching resolution
Training will not eliminate conflict, but our program can help:
  • prevent conflict from escalating into costly legal disputes
  • decrease staff turnover and absenteeism
  • enhance team cohesiveness
  • improve morale
  • promote productivity within your organization
  • Describe the ideal venue for a difficult conversation
  • enable employees to successfully deal with interpersonal conflict on their own
This program can be customized to meet the specific needs of your organization, including length and focus.
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